Soft Skills Quiz 4 Flashcards
Which of the following should be avoided while writing an adjustment letter?
A. Avoid blaming the customer
B. Avoid making unrealistic promises
C. Avoid professionalism
D. Avoid empathetic language
A. Avoid blaming the customer
B. Avoid making unrealistic promises
C. Avoid professionalism
D. Avoid empathetic language
You should avoid blaming the customer and avoid making unrealistic promises while writing an adjustment letter.
Which of the following are the goals of an adjustment letter?
A. Regaining customer’s confidence
B. Rectification of the wrong
C. Regaining the profit
D. Disturbing the customer
A. Regaining customer’s confidence
B. Rectification of the wrong
C. Regaining the profit
D. Disturbing the customer
The goals of an adjustment letter include regaining the customer’s confidence and rectification of the wrong.
While concluding a sales letter, which of the following should be avoided?
A. Convincing tone
B. Negative Endings
C. Larger than life claims
D. Positive note
A. Convincing tone
B. Negative Endings
C. Larger than life claims
D. Positive note
When concluding a sales letter, you should avoid negative endings and larger than life claims.
Which of the following are the functions of a business letter?
A. To provide expensive means of communication
B. To hide evidence of transactions
C. To promote new products
D. To strengthen the rapport
A. To provide expensive means of communication
B. To hide evidence of transactions
C. To promote new products
D. To strengthen the rapport
The functions of a business letter include promoting new products and strengthening the rapport.
Which of the following are the characteristics of a Modified block format?
A. Address, subject line and salutation are aligned with the right-hand margin.
B. The paragraphs in the body are blocked.
C. Date, complimentary close and signature are placed between left-hand margin and center of the page.
D. Address, subject line and salutation are aligned with the left-hand margin.
A. Address, subject line and salutation are aligned with the right-hand margin.
B. The paragraphs in the body are blocked.
C. Date, complimentary close and signature are placed between left-hand margin and center of the page.
D. Address, subject line and salutation are aligned with the left-hand margin.
The characteristics of a Modified block format include the paragraphs in the body are blocked and the address, subject line, and salutation are aligned with the left-hand margin.
_______ is a document used to describe the happenings of the meeting.
A. Agenda
B. Minutes
A. Agenda
B. Minutes
Minutes is a document used to describe the happenings of the meeting.
________ is used to inform the members about the time, date, venue, and agenda of a meeting.
A. Reference Letter
B. Notice
A. Reference Letter
B. Notice
Notice is used to inform the members about the time, date, venue, and agenda of a meeting.
_______ is used to inform the members in advance about the matter to be discussed in the meeting.
A. Minutes
B. Agenda
A. Minutes
B. Agenda
Agenda is used to inform the members in advance about the matter to be discussed in the meeting.
In a full block format, date, salutation, complimentary close, and signature are placed on the _______ side.
A. left
B. right
A. left
B. right
In a full block format, these elements are placed on the right side.
In a business letter written in _______ format, the attention line is also written in capital letters.
A. semi-block
B. simplified
A. semi-block
B. simplified
In a business letter written in the simplified format, the attention line is also written in capital letters.
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